Returns & Exchanges

At Colipse, we prioritize the freshness and safety of our artisanal food products. While we generally do not accept returns on perishable items, we are committed to replacing any products that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Photo Documentation

  If your order arrives damaged or incorrect, please take clear photos of the packaging and the specific items in question within 24 hours of delivery.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photos to initiate a claim.

• 3.
  Review Process

  Our quality assurance team will review your request within 2 business days to verify the issue and determine eligibility for a refund or replacement.

• 4.
  Resolution Delivery

  Once approved, we will immediately dispatch a fresh replacement to your address or issue a full credit to your original payment method.